Returns & Refunds Policy
At Belle Monde Beauty, we want you to becompletely happy with your purchase. If for any reason you are not satisfied,we’re here to help.
Refunds/Returns
- We accept returns on unopened, unused, and undamaged products within 30 days of delivery.
- To be eligible for a return, your item must be in the original packaging and in the same condition that you received it.
- Due to hygiene and safety reasons, we cannot accept returns on opened or used cosmetics.
Shipping Returns
- Please contact us at orders@bellemondebeauty.com to advise details of your reason for refund/return and to request a shipping return label.
- We will email you the shipping return label
Sendle Returns Instructions:
- Print your return label
- Prepare your parcel - make sure everything is packed (in original packaging where possible) and closed securely
- Drop off your parcel at any drop off point from Sendle’s national network of locations.
- Go to Sendle – how to return a parcel for more information
Australia Post Returns Instructions:
- Prepare your parcel - make sure everything is packed (in original packaging where possible) and closed securely
- Print your label (or take to Aus Post to print using QR code)
- Attach to parcel
- Return to an Australia Post Office or drop into a street posting box.
- Once your return is received and inspected, we’ll notify you by email.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Please note: original shipping costs are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.
Damaged or Incorrect Items
If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of delivery at orders@bellemondebeauty.com. We will arrange a replacement or refund at no additional cost to you.
Contact Us
For questions about returns or refunds, please reach out to our team at orders@bellemondebeauty.com